SHIPPING & RETURNS

New and unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed returns are usually processed within four weeks of primecloudsystems.com receipt of the returned item (to cover transit and processing time).

primecloudsystems can ship to virtually any address in the world. Due to U.S. Export laws, however, certain restrictions may apply. Certain products may also be ineligible for international shipping.

Shipping Methods

USA & Canada
We usually ship via FedEx and UPS, however we do use various freight carriers for larger/heavier orders. Other options such as DHL and USPS are available by request.

International
For orders sent worldwide, we use Fedex, UPS and various freight carriers when needed for larger/heavier orders.

Customer Provided Shipping Account
You can send your own shipping account information to us during the order checkout process. Select the “Use My Own Shipping Account” option and fill out the short form that appears.

Blind Shipping
We offer blind shipping as an option for orders. Please contact sales@primecloudsystems.com with your order number to request blind shipping.

Note: we must be notified prior to shipment pickup by your selected shipping carrier.

Order Processing Time

Parts & Upgrades
Unless otherwise noted, orders that do not require special configuration received by 1 pm (CST) are usually processed and shipped the same day based on availability of your items and the shipping options you choose.

Build-to-Order Servers and Workstations
For orders requiring custom configuration (CISCO servers and HP servers)

Software or e-Licenses
Certain products require additional information before processing your order. A representative will be in contact with you following a qualifying order.

Pricing

Shipping Prices Explained
In pursuit of keeping our prices as low as possible we do not charge additional handling fees on top of standard rates provided by the shipping carriers. Rates are provided immediately via direct online connections to the carriers. The shipping price is not based on the cost or value of the product. Shipping prices are based on the weight of the product you are ordering, rounded to the next full pound, and the location it is traveling to. Item weight information can be found on the item detail page of each product.